Crisis and contingency management are essential practice areas for technology leaders. Organizations have many moving parts and rely on many facets including people, processes, and technology to achieve their goals. Regardless of the perceived level of preparedness, a crisis or contingency event will affect the whole organization and that organization's customers. How a technology leader approaches the planning, practice, and execution of crisis and contingency management may determine how quickly and completely an organization weathers such an event and can even set that organization ahead of its competition.
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